Effective Date: July 16, 2026
At Be Prepared First Aid Vancouver Island Inc., we value your privacy and are committed to protecting the personal information entrusted to us. We collect, use, store, and disclose personal information responsibly and in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices available to you.
Information We Collect
Depending on the services you use, we may collect information including:
- Full name
- Date of birth
- Email address
- Telephone number
- Mailing or billing address
- Emergency contact information (where required)
- Employer or organization name
- Course registration information
- Certification records
- Payment and transaction information
- Website usage information
We collect only the information necessary to provide our services and to meet legal and regulatory requirements.
Course Registration Information
When you register for a course, we collect the personal information required to:
- Register you in the course
- Verify your identity
- Communicate important course information
- Issue certificates
- Maintain training records
- Meet regulatory requirements
Depending on the course, your information may be shared with the applicable certifying organization, including but not limited to:
- Canadian Red Cross
- WorkSafeBC
- Other authorized certification agencies
Only the minimum information necessary to issue or validate your certification is disclosed.
Retention of Training Records
Certain training records are required by law or certification standards to be retained.
Student records may be retained for a minimum of seven (7) years, or longer where required by applicable legislation, WorkSafeBC standards, Canadian Red Cross requirements, taxation laws, or other regulatory obligations.
Payment Information
Online Payments
Online payments are securely processed by trusted third-party payment processors.
Be Prepared First Aid Vancouver Island Inc. does not store your complete credit card number, CVV, or other sensitive payment credentials.
We may receive limited transaction details, including:
- Customer name
- Transaction amount
- Payment status
- Authorization number
- Last four digits of the payment card
- Card type
These records are retained only as required for accounting, taxation, fraud prevention, and customer service.
In-Person Payments
Payments made in person are processed using secure payment terminals.
Sensitive payment information remains with the payment processor and is never stored on our systems.
Website Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Operating system
- Device type
- Pages visited
- Time spent on pages
- Referring website
- General geographic location
This information helps us:
- Improve our website
- Monitor website performance
- Detect fraudulent activity
- Improve user experience
- Measure advertising effectiveness
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember website preferences
- Keep you logged in
- Analyze website traffic
- Measure advertising performance
- Improve website functionality
Most browsers allow you to disable cookies; however, some website features may not function properly if cookies are disabled.
Third-Party Services
To provide our services, we may use trusted third-party providers that process information on our behalf, including services such as:
- Payment processors
- Course registration systems
- Website hosting providers
- Email communication providers
- Analytics services
- Advertising platforms
- Certification organizations
These providers are contractually or legally required to protect your information and may only use it for the services they provide.
Security of Your Information
We take reasonable administrative, technical, and physical safeguards to protect your personal information, including:
- SSL/TLS encrypted website connections
- Secure servers
- Password-protected systems
- Limited employee access
- Secure cloud storage
- Regular software updates
- Firewalls and security monitoring
- Physical security for paper records
While no system can guarantee absolute security, we continually work to protect your information using industry best practices.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
Information may only be disclosed:
- With your consent
- To certification organizations when required
- To payment processors for transaction processing
- When required by law
- In response to a lawful court order or government request
- To protect the legal rights or safety of our organization, our students, or the public
Your Privacy Rights
Subject to applicable legislation, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where legally permitted
- Request information about how your personal information has been used
Requests may be made by contacting us using the information below.
Children’s Privacy
Some of our training programs may be attended by minors.
Where required, registration and consent will be obtained from a parent, legal guardian, school, employer, or authorized organization in accordance with applicable laws and certification requirements.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legislation, technology, or our business practices.
The most current version will always be available on our website and will include the effective date shown above.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Be Prepared First Aid Vancouver Island Inc.
Email: info@bepreparedvi.ca
Phone: 250-507-5611
Website: https://bepreparedvi.ca